Frequently Asked Questions

1. What Method Do You Use To Clean Carpet?

Low Moisture Extraction, the most effective way to remove soil from your carpet. The LMX system applies low moisture cleaning solution with an exclusive full bristle brush, gently loosening soil. The emulsified soil is immediately extracted with a built-in vacuum; all in one forward pass, by one person. Not only are carpets deep-cleaned faster, they dry faster than with any system.

2. Are you bonded and insured?

Yes. Atlantic Carpet Cleaners carries $1,000,000.00 in property damage insurance and is fully bonded. We are here to service are customers now and in the future. New Clients receive proof of insurance in their new client welcome kit.

3. How Long Until My Carpet Is Dry?

Because we use a low moisture extraction system carpets dry in an hour or so and are ready for use. Traditional steam cleaning takes 10-12 hours to dry.

4. If I clean my carpet, will it get dirty again faster?

No. All cleaning systems leave a residue after cleaning. If the residue remaining after cleaning is sticky and waxy it will attract soil to the carpet and cause rapid re-soiling. We use an anti recoil detergent, which is specially formulated to leave a crisp, brittle residue after cleaning. The residue remaining after cleaning will be removed during subsequent vacuuming. In fact, this residue can help removal of dry soil during regular vacuuming.

5. How long does it take to clean my carpet?

A "typical" home with a Living Room, two bed rooms, a hall and carpeted stairs can be cleaned in about 2 hours. Heavily soiled carpet may take an additional 15 to 45 minutes.

6. I have furniture in the rooms I want cleaned, do you move it?

We move sofa love seat and chair. If you want a couple of pieces moved off the carpet, we can do that for no charge if you can move it back when the carpet dries. Otherwise, we will clean everywhere we can reach with our cleaning machine and all open spaces.

7. How soon are you available to clean my carpet?

There are many cases where we can clean your carpet the same day, but next day service is available about 96% of the time.

8. I have pet stains, can you remove them from my carpet? And for how much?

We use a urine pre-treatment for dog and cat urine. It is more successful on newer urine stains, since older stains have already discolored the carpet fiber. We do not charge you for pet urine stain removal unless the stains are excessive, in which case you can incur an additional $5 to $25 per room charge.

9. Are there any additional fees or charges for your service?

The prices we quote you are guaranteed prices. We will provide you a FREE Carpet Audit. After analyzing your carpets, We'll tell you what we found regarding the condition of your carpet and will include an exact written quote on what it will cost to clean.

10. Is there a minimum charge?

Yes. There is a $100.00 minimum.

11. Will you give me the cheapest bid in town?

Probably not. If you want your carpet to look good and give you years of dependable service, then you need to take extra good care of it. This means you need to have it cleaned by a skilled, qualified technician. If you are looking for a cheap, rinse-the-dirt-off-the-top cleaning, then I respectfully ask you to call another company. If you want to protect your health, protect your investment in carpeting, protect your family then you're invited to call us.

12. Do you have to drag hoses from your truck into my home to clean my carpet?

No. Atlantic Carpet Cleaners uses the Von Schrader LMX to clean your carpet. This is a self contained unit that performs all functions. There are no tanks, wands or hoses.